Shipping policy

Last updated: 8 July 2026

At Calwryn, we aim to provide clear, reliable, and transparent shipping information so you know exactly what to expect after placing an order. Below you'll find full details about our shipping process, delivery times, and policies.

Shipping Service Overview (At a Glance)

Delivery Time

Our delivery timeline consists of two stages:

Processing Time
Orders are reviewed, prepared, and packed within 2–4 business days after being placed.

Shipping Time
Once collected by our logistics partners, average in-transit times are:

United Kingdom: 5–12 business days

Depending on the destination and courier availability, parcels may be delivered by national postal services and private couriers operating across the United Kingdom.

Please note: these are standard delivery timeframes and do not include possible delays during peak periods such as holidays or promotional events. Orders are processed on business days only; we do not process or dispatch orders on Saturdays or Sundays.

Total Estimated Delivery Time

The total estimated delivery time is 7–16 business days (processing + transit). Delivery estimates are not guaranteed and may vary depending on courier capacity, customs clearance (where applicable), or external factors beyond our control.

Order Cut-Off Time

Orders with confirmed payment before 2:00 PM (GMT, UTC+0) begin processing the same business day. Orders confirmed after this time, or on weekends and public holidays, are processed the next business day.

Shipping Costs

We offer free standard shipping on all orders, with no minimum order value and regardless of cart size.

Tracking Your Package

Once your order has shipped, you will receive an automatic confirmation email with your tracking number and a link to follow your shipment. You can also check delivery status in your account area or on our order tracking page.

If tracking information does not update immediately, please allow up to 2 business days for the system to refresh. If you do not receive your tracking email within 24 hours of dispatch, or have questions about your delivery status, contact us at info@calwryn.com.

Multiple Shipments

For logistical reasons, some orders may be shipped in multiple parcels. If this occurs, separate tracking numbers will be provided for each shipment.

Delivery Partners

We work with trusted logistics and courier partners to ensure reliable delivery. The carrier is selected automatically by our system, prioritising the safest and fastest option for your address. Some higher-value orders may require a signature upon delivery.

Address Responsibility

If a parcel is returned due to an incorrect address provided at checkout or the recipient's unavailability, we will contact you to arrange redelivery. Where a new shipping cost applies, you will be informed before any charge is made.

Damage and Loss Protection

Damaged packaging: if you notice visible damage to the packaging at the time of delivery, please refuse the parcel. If damage is discovered after opening, contact us at info@calwryn.com or +55 31 9 8214 9705 within 30 days, with photos of the packaging and product.

Confirmed loss or theft: in cases of loss or theft in transit, confirmed with the courier, we offer you the choice between a free replacement or a full refund, in accordance with our Returns & Refunds Policy. To proceed, contact us at info@calwryn.com or +55 31 9 8214 9705 with your order number.

International Shipping

At this time, we ship exclusively within the United Kingdom.

Delivery Delays

Occasionally, delivery delays may occur due to factors outside our control, such as weather conditions, customs processing, or courier disruptions. Once a parcel has been handed over to the courier, delivery speed and handling are the responsibility of the carrier. We appreciate your patience in such situations.

Company Information

Trading Name: Calwryn

Please note: Calwryn is an online-only store and does not have a physical visitor location.

Contact Information

Preferred contact method: email or contact form. We aim to respond within 1–2 business days.

Email: info@calwryn.com

Phone: +55 31 9 8214 9705

Customer Service Hours

GMT (UTC+0)

Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM